Drive quality, lead improvement, and make a real impact in a values-driven, purpose-led organisation
Join Deaf Connect as a Quality Management Specialist and play a vital role in driving continuous improvement, compliance, and service excellence across our organisation. This is your opportunity to lead internal audits, champion quality systems, and make a meaningful impact in a values-driven, inclusive workplace
About the role:
As our Quality Management Specialist, you’ll play a pivotal role in strengthening and maintaining Deaf Connect’s Quality Management Systems. Working across the organisation, you’ll foster a culture of quality, accountability, and service excellence—supporting teams to take ownership and lead positive change.
This is a dynamic and collaborative role that combines coordination, audit readiness, system oversight, training, and privacy compliance—with exciting opportunities for growth into broader compliance and safeguarding functions.
Main responsibilities of the role include:
- Coordinating internal audit programs and supporting external audit readiness.
- Supporting organisational compliance with NDIS Practice Standards, Aged Care Quality Standards, and ISO 9001:2015.
- Overseeing quality systems such as SharePoint (Deafshare) and Donesafe.
- Managing policy, procedure, and controlled document processes.
- Providing training and guidance to staff on quality frameworks and tools.
- Supporting the Privacy Officer function and contributing to WHS and safeguarding initiatives.
- Promoting a culture of quality, safety, and continuous improvement.
About you:
You will be passionate about quality and compliance, with the communication skills and systems know-how to help others understand and embed best practice.
We’d love to hear from you if you have:
- Experience coordinating audits and maintaining quality frameworks (ISO 9001, NDIS, Aged Care).
- Strong communication and collaboration skills, with experience working across all levels of an organisation.
- Skills in document control, SharePoint, or digital systems (Donesafe, etc.).
- A proactive and practical approach to supporting staff with training, tools, and problem-solving.
- Previous experience in the NDIS, aged care, or community services sector (highly regarded)
About Us:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
We offer an attractive benefits program including:
- Salary packaging, enabling you to make huge savings on tax and maximise your pay
- Flexibility regarding working arrangements
- Discount membership to gyms and facilities throughout Australia
- Free annual flu vaccinations
- Free comprehensive online learning portal
- Free financial wellness support through our default super fund
