About the role:

The Growth & Engagement Officer (Services) is responsible for the development, implementation and optimisation of multichannel digital campaigns across Deaf Connect. Working closely with the Team Lead, Service Growth, you will support the promotion of NDIS and fee-for-service offerings, build brand awareness, grow audience engagement, and contribute to achieving sales and organisational growth objectives.

Main responsibilities of the role include: 

• Planning, implementing and optimising marketing and sales campaigns across digital and direct channels
• Monitoring campaign performance and providing analysis, insights and recommendations to improve results
• Supporting service growth through channel strategy development, audience engagement and brand-building activities
• Managing and maintaining marketing platforms, campaign processes and website content
• Building strong relationships with internal stakeholders, customers, community members and external partners
• Contributing to reporting, research and budget management activities to support informed decision-making

About you:

In your application, let us know if you have these key skills and experience: 

• Experience across paid media channels including Meta/Facebook Business Manager, Google Ads, display, native, print and above-the-line advertising
• Experience using EDM and SMS marketing platforms, particularly Klaviyo
• Experience managing website content through a CMS
• Strong organisational skills with the ability to manage multiple campaigns simultaneously
• Experience analysing data and campaign performance metrics and translating findings into actionable recommendations
• Strong written and verbal communication skills with the ability to engage stakeholders and present information effectively

You should also let us know if you have these other great skills: 

• Experience with Google Analytics (GA4), Google Tag Manager, conversion tracking and digital analytics
• Qualifications in marketing or a related discipline, experience with additional paid social platforms, and Auslan skill

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  
  
We offer an attractive benefits program including:  

• Salary packaging, enabling you to make huge savings on tax and maximise your pay  
• Flexibility regarding working arrangements 
• Discount membership to gyms and facilities throughout Australia  
• Free annual flu vaccinations  
• Free comprehensive online learning portal 
• Free financial wellness support through our default super fund 

The successful applicant will be asked to provide a NDIS Worker Check, and proof of working rights in Australia.