About the role:
As a Customer Bookings Officer, you will coordinate interpreter bookings and provide exceptional customer service to clients, interpreters, and stakeholders. You'll work in a fast-paced environment where your organisation, communication, and problem-solving skills will help ensure interpreting services are delivered efficiently and professionally.
Main responsibilities of the role include:
- Coordinate interpreter bookings using the electronic scheduling system.
- Respond to phone, email and online booking requests in a professional and timely manner.
- Liaise with customers and interpreters to optimise scheduling and service delivery.
- Provide information and guidance to new clients about interpreter booking processes.
- Complete booking administration and maintain accurate records.
- Assist with customer feedback, complaints and incident management.
- Participate in continuous improvement activities, training and team meetings.
- Participate in an on-call roster for emergency interpreting requests.
About you:
In your application, let us know if you have these key skills and experience:
- Administration, coordination or scheduling in a busy environment.
- Managing competing priorities while meeting deadlines.
- Providing outstanding customer service.
- Building positive relationships with customers and colleagues.
- Strong written and verbal communication skills.
- Using computer systems and maintaining accurate records.
You should also let us know if you have these other great skills:
- Knowledge of the Deaf community, culture and language.
- Experience working in interpreting, disability, health or community services.
- Auslan skills (desirable).
About Us:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
We offer an attractive benefits program including:
- Salary packaging, enabling you to make huge savings on tax and maximise your pay
- Flexibility regarding working arrangements
- Discount membership to gyms and facilities throughout Australia
- Free annual flu vaccinations
- Free comprehensive online learning portal
- Free financial wellness support through our default super fund
The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.
