Lead impactful programs and partnerships that support children and families

Deaf Connect is excited to recruit a newly established Manager – Programs and Partnerships position as part of our evolving Therapy and Family Services structure.

This is a unique opportunity for an experienced leader to oversee a diverse portfolio of programs, build strategic partnerships and drive service excellence across multiple funding streams and locations.

If you're passionate about leading people, strengthening community connections and delivering meaningful outcomes for children, families and communities, this role offers the opportunity to make a significant impact within one of Australia's leading Deaf community organisations.

About the role

Reporting to the General Manager, Therapy and Family Services, you'll lead the operational delivery and performance of a diverse portfolio of programs, including school-based services, family support programs and NDIS-funded services across multiple jurisdictions.

As part of a new leadership structure, this newly created role will play a key role in strengthening service delivery, building strategic partnerships and supporting the continued growth and sustainability of Therapy and Family Services.

Working closely with the Clinical Lead and Lead Support Planner, you'll ensure services are responsive, efficient and aligned to the needs of children, families, communities and funding bodies.

In this role, you will:

• Lead the delivery and performance of programs across multiple service areas, locations and funding streams.
• Manage multidisciplinary teams, supporting workforce performance, engagement and service outcomes.
• Build and maintain strong partnerships with schools, government agencies, community organisations and families.
• Monitor program performance, contracts and funding requirements to ensure quality service delivery and compliance.
• Drive service improvements, innovation and growth opportunities across programs.
• Oversee service coordination, workforce utilisation and client access to services. Contribute to the development of new programs, partnerships and service opportunities.

About you:

You're a strategic and collaborative leader who enjoys building high-performing teams, developing partnerships and delivering services that make a real difference.

You thrive in complex service environments, balancing operational performance with stakeholder engagement and continuous improvement.

To be successful, you will have:

• Relevant tertiary qualifications in Community Services, Allied Health, Social Services or a related field.
• Experience managing programs or services across complex or multi-stream environments.
• Experience leading multidisciplinary teams and driving service performance.
• Strong understanding of NDIS and/or government-funded programs.
• Experience managing contracts, reporting requirements and funding agreements.
• Demonstrated leadership capability, including leading teams through change and fostering accountability.
• Strong stakeholder engagement and relationship management skills.

It would be great if you also bring:

• Experience working across school, community and government-funded service environments.
• Experience with DEX reporting and contract management requirements.
• Understanding of Deaf culture, Auslan and culturally responsive practice

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  
  
We offer an attractive benefits program including:  

• Salary packaging, enabling you to make huge savings on tax and maximise your pay  
• Flexibility regarding working arrangements 
• Discount membership to gyms and facilities throughout Australia  
• Free annual flu vaccinations  
• Free comprehensive online learning portal 
• Free financial wellness support through our default super fund 

Ready to make an impact?

If you're looking for a role where you can lead diverse programs, build meaningful partnerships and help shape the future of services, we'd love to hear from you.

Apply now and help drive positive outcomes for children, families and communities at Deaf Connect.

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.