Join Deaf Connect and use your eye for detail and love of numbers to make a real difference.

In the Finance Officer role, you’ll play a key role in ensuring Deaf and hard of hearing Australians can access the supports they need, with confidence that their NDIS funding is managed accurately and with care. You’ll be at the centre of our plan management function — supporting clients, providers, and internal teams, and keeping payments, records, and processes running smoothly.

You’ll be the trusted link between clients, service providers, and our Finance team, delivering high-quality, inclusive financial support that helps people connect, participate, and thrive.

We’re offering a permanent, part-time role (30 hours per week) The role is based in our stunning South Bank office, where you can enjoy our hybrid model — core office days (Tuesday–Thursday) with the option to work from home on Mondays and Fridays.

About the role:

Working closely with the Plan Management Team Lead and the wider Finance team, you’ll be at the heart of high-quality plan management — coordinating payments, supporting clients and providers, and keeping financial processes running smoothly. This role is ideal for someone who is comfortable managing detail in a busy, high-volume environment, values collaboration, and wants to make a meaningful impact through their work.

Main responsibilities of the role include: 

• Manage day-to-day NDIS plan management, including processing claims and payments, maintaining service agreements, and updating client funding details
• Be a key point of contact for clients and providers, responding to enquiries and helping resolve payment questions with care and professionalism
• You’ll support the Finance team with accounts receivable and accounts payable, helping process invoices, payments, and reconciliations to keep our finances running smoothly
• Pitch in where needed — contributing to continuous improvement, safe work practices, and a positive, collaborative team environment

About you:

In your application, let us know if you have these key skills and experience: 

• Experience using PlanAbility or similar NDIS Plan Management software
• Strong Microsoft 365 skills
• Clear written and verbal communication skills and a customer-focused approach
• Understanding of the NDIS and community/not-for-profit sector
• Strong attention to detail and ability to prioritise tasks
• Ability to work both independently and as part of a team
• A professional approach to handling confidential information

Please also let us know if you have the following nice-to-haves:

• Auslan skills or willingness to learn
• Qualifications or experience in finance, payroll, or customer service
• Experience with accounts payable/receivable, payroll, or systems such as D365 and ELMO/PayMetrics

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  

We offer an attractive benefits program including:  

• Salary packaging, enabling you to make huge savings on tax and maximise your pay  
• Flexibility regarding working arrangements 
• Discount membership to gyms and facilities throughout Australia  
• Free annual flu vaccinations  
• Free comprehensive online learning portal 
• Free financial wellness support through our default super fund 

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.